| 1 |
Why
buy from SpiderOfficeChairs.com ? |
| |
Free Shipping on Everything !
10-year guarantee !
Huge Selection!
Quick Service!
Lowest Price Guarantee!
No Sales Tax*
* (Except PA)
|
| 2 |
Do
you have a store? |
| |
We
do not have a physical store. Selling online allows
us to offer a larger selection of office chairs at better
prices than most retail outlets.
|
| 3 |
Where
are you located? |
| |
Spider
Office Chairs LLC
2560 E. Tioga Street
Philadelphia, PA-19134
Phone : 800-686-5242
Fax : 800-686-5242
Email : info[@]SpiderOfficeChairs.com
|
| 4 |
What
is your 800 number/fax number? |
| |
SpiderOfficeChairs.com
maintains a toll free number for sales orders and customer
service inquiries. Please call 1-800-686-5242 to contact
a representative or fax us at 1-800-686-5242
|
| 5 |
What
are your phone hours? |
| |
Sales
and Customer Service Phone Hours:
Mon.-Fri. 9:00 am – 5: pm ., Sat. – Sun. 10:30 am –
1:30 pm, EST
Call 1-800-686-5242 or email
us for product quotations, billing inquiries or for
any other questions.
|
| |
TOP |
| 6 |
Who
do I contact for customer service? |
| |
We
strive to carry quality brands and deliver your new
furniture in perfect condition. If you need service
on furniture, we will do everything we can to help you.
Often the manufacturer wants to be contacted directly.
The manufacturer usually handles part replacements,
etc. There will be a note in the literature that comes
with your new furniture that will direct you on who
to call in the event that service replacement is needed.
If this information is not available, please call us
at 1-800-686-5242 or email
us for product quotations, billing inquiries, product
inquiries or for any other issues.
|
| 7 |
Does
your company have paper catalogs? |
| |
We
do not print an SpiderOfficeChairs.com catalog. Our
full selection is shown on our website.
|
| 8 |
Do
you offer free fabric samples? |
| |
Yes,
most of our popular vendors have finish and fabric samples
available. To order online, click on the "Free
Color Samples" link or a swatch on a product page.
Select the sample(s) you wish to order, enter your shipping
information and submit your order. You can also call
1-800-686-5242 to place your order. Your swatches should
arrive within 3-5 business days.
|
| 9 |
Do
you have any information on ergonomics? |
| |
Ergonomic
chairs provide support by offering multiple adjustability
options to best suit your needs. Ergonomics is difficult
to define but basically means getting as much adjustability
as possible to maximize productivity by reducing operator
fatigue and discomfort. Seat height, arm height, lumbar
support, tension control and knee-tilt adjustments in
chairs all aid in ergonomics support. Refer to the guide
below to help choose an ergonomic chair. This diagram
shows 11 of the most popular adjustments to look for
when ordering.
Although no chair is going to solve critical back problems,
there are chairs available that will help aid in back
support. Those chairs will usually have lumbar support
built in; or they will have an adjustable back which
can pivot in and out and up and down to better fit a
customer's back. Call 1-800-686-5242for assistance or
click
here to view our Ergonomic Office Chairs category.
|
| 10 |
Do
you have an Affiliate program? |
| |
We
are in process of launching Affiliate program. Please
email us at afifilate[@}SpiderOfficeChairs.com
for more information. |
|
| TOP |
| 1 |
How
do I place an order with SpiderOfficeChairs.com
? |
| |
We
want you to feel comfortable placing your order.
You can use our secure online ordering system
or simply call us during regular business hours.
You are also welcome to mail or fax your order
to us.
Spider Office Chairs LLC
2560 E. Tioga Street
Philadelphia, PA-19134
Phone : 800-686-5242
Fax : 800-686-5242
Email : info[@]SpiderOfficeChairs.com
|
| 2 |
What
forms of payment do you accept? |
| |
SpiderOfficeChairs.com
customers may purchase products by major credit
card (Visa, MasterCard, Discover, and American
Express), PayPal®, cashier's check, or money order.
If you would like to pay by Cashier's Check or
Money Order, please call SpiderOfficeChairs.com
Customer Service toll free at 1-800-686-5242.
A Customer Service associate will assist you to
complete your purchase.
|
| 3 |
Is
it safe to use my credit card on your site? |
| |
Yes,
shopping at SpiderOfficeChairs.com is safe. We
guarantee that any purchase you make on the SpiderOfficeChairs.com
website will be 100% safe. If unauthorized charges
are made to your credit card as a result of doing
business with us, you will pay nothing.
Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for
any of this $50.00, SpiderOfficeChairs.com will
cover the entire liability for you, up to the
full $50.00. SpiderOfficeChairs.com will only
cover this liability if the unauthorized use of
your credit card resulted through no fault of
your own from purchases made at SpiderOfficeChairs.com
while using the secure server.
SpiderSpiderOfficeChairs’s servers use Secure
Sockets Layer (SSL), an encryption technology
that works with Microsoft Internet Explorer, Netscape,
and AOL's browser, so that only SpiderSpiderOfficeChairs
can read a buyer's personal information.
Shopping online at SpiderOfficeChairs.com is statistically
safer than using your credit card at a restaurant
or department store. Technical experts point out
that online purchases without human intervention
are far safer than traditional credit card transactions
because the information is immediately encrypted
into a scrambled message that can only be decrypted
by an authorized computer.
You will join millions of other customers who
have safely shopped over the Internet. We're certain
after successfully shopping online at SpiderOfficeChairs.com,
you will be on your way to appreciating the convenience
and security of shopping from home.
|
| 4 |
Is
it safe to use my debit card on your website? |
| |
Yes.
Please note that if you choose to pay by debit
card, the amount you charge will be put on "hold",
meaning it will not be available to you once you
place your order. When your order is shipped,
your order total will be withdrawn from your account
and the original "hold" will be voided.
|
| 5 |
Do
you charge sales tax on orders? |
| |
By law we are required to collect sales tax for items shipped to addresses in Georgia. Currently, we collect 7% of the sales price for those items shipped to Georgia. We do not charge sales tax for items shipped to other states in the USA (including US Territories, and APO/FPO addresses).
|
| |
TOP |
| 6 |
What
is a Card Verification Number? |
| |
Card
Verification Number is a 3 or 4 digit number found
in the signature area on the back of your credit
card or on the front of your American Express
card. We require the Card Verification Number
to be entered on all orders as a protection to
our customers. We hope that you will be pleased
with the high standards of business practices
on our website
.
|
| 7 |
How
do I check the status of my order or track my
order? |
| |
There
are three ways to check your order status:
- Use our online Order
Status tool
- Email
us
- Call us at 1-800-686-5242
|
| 8 |
What
are my Confirmation number and Order number? |
| |
Your
Confirmation number is generated when you place
your order online. It is included on the Checkout
– Receipt page of our website and is included
in the Confirmation email we immediately send
to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your
order.
|
| 9 |
Are
there volume discounts available? |
| |
Call
our representatives at 1-800-686-5242for volume
purchase pricing.
|
| 10. |
Why
won't your website accept my credit card? |
| |
To
protect your credit card information, we validate
the information you provide during the checkout
process. If you received an error message during
checkout, please confirm that the following information
exactly matches your credit card:
- Credit card number
- Expiration date
- Name on card
- Billing address (must match the billing address
of your credit card)
If you are still having problems please try another
credit card or call us at 1-800-686-5242.
|
| 11 |
When
placing an order I get an error message stating
that there has been an authorization failure.
What went wrong? |
| |
Please
double check the credit card number and expiration
date on your card. Also, please be aware that
we currently accept Visa, MasterCard, Discover,
and American Express for credit card payment.
Below are additional explanations for an order
not going through:
|
| |
|
If the error message references billing
address verification error, this typically
indicates that the credit card company or
the network they use has co ded a different
billing address than you provided. If you
moved within the past 6-9 months, you may
want to enter the old billing address and
try again. Please note you may want to contact
your credit card (or bank) first as each
attempt will place a hold on the funds being
attempted for pre-authorization. |
| |
If
the error message references the order is
being refused, please contact your credit
card company (or bank) to determine their
reason for the refusal. |
| |
If
you experience an error after checking out
of the shopping cart, but before entering
any other information, this typically indicates
that your computer is not set to accept
cookies. You can either enable cookies on
your computer or contact SpiderOfficeChairs.com
Customer Service toll-free at 1-800-686-5242
to complete your order over the phone.
|
|
| 12 |
What
are cookies? Do I need to enable cookies on my
browser to shop at SpiderOfficeChairs.com? |
| |
A
cookie is a small amount of data that is sent
to your browser from a website and is stored on
your computer's hard drive. If your browser's
preferences allow it (most browsers are installed
with cookies enabled), each website can send its
own cookie to your browser. To protect your privacy,
cookies do not store personal information but
instead use anonymous unique identifiers. Each
website can only access the cookie they have sent
to your hard drive, not the cookies sent by other
websites. You need to enable cookies on your browser
to enjoy all the shopping features at SpiderOfficeChairs.com
Cookies need to be enabled on your browser so
you can add products to your shopping cart and
to access your SpiderOfficeChairs.com account
information.
|
| 13 |
What is Google Checkout and Deal? |
| |
Google Checkout is a faster, more secure way to buy from stores across the web using a single username and password. Use it once and stop creating new accounts every time you buy.
Stop Creating Multiple Accounts and Passwords
With Google Checkout and you can quickly and easily buy from stores across the web and track all your orders and shipping in one place.
Shop with Confidence
Fraud protection policy of Google Checkout covers you against unauthorized purchases made through Google Checkout, and we do not share your purchase history or full credit card number with sellers.
Control Commercial Spam
You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.
Google Checkout Deal: $10 OFF Orders over $100
If your shopping cart value is greater than $100 so, you will get $10 discount by participating Google checkout deal. You just need to finish your purchases with Google checkout.
|
|
|
| TOP |
| 1 |
Will
I ever be charged for delivery? |
| |
Currently
we deliver to all 50 U.S. States and U.S. Territories.
We will not charge delivery on any items shipped
to the 48 contiguous U.S. States (including Washington
D.C.). However, delivery charges will be applied
on shipments to Alaska, Hawaii and U.S. Territories.
We do not deliver to P.O. boxes, international
addresses or APO addresses. A U.S. consolidation
point and a TCN# is required for overseas destinations.
Please call us at 1-800-686-5242with any questions.
|
| 2 |
What
is your shipping/delivery policy? |
| |
Your
delivery method will be confirmed on the acknowledgment
email we send to you after processing your order.
Most of our chairs are shipped via UPS or FedEx
Ground. In certain cases, for large chairs that
ship fully assembled, we will ship via a common
carrier truck line. Common carrier deliveries
differ from UPS or FedEx Ground deliveries in
that you will need to be present at the time of
delivery to sign for your package as well as carry
it in from the tailgate of the truck. This is
often referred to as "tailgate delivery".
If needed, we can arrange for the carrier to call
24 hours prior to delivery so that you will know
when to expect them.
If you have stairs, special needs or require inside
delivery, please give us specific details in the
"Shipping Instructions" area on the
Shipping page while submitting your order or call
1-800-686-5242. If there are complications or
additional costs because of your needs, we will
contact you.
Please email
us or call 1-800-686-5242if you have any questions.
|
| 3 |
If
I am not able to receive a delivery, will SpiderOfficeChairs.com
leave the merchandise at my door or in a spot
that I specify? |
| |
Chairs
that ship via UPS or FedEx Ground typically will
be left at your door if you are not there at the
time of delivery. However, Common carrier deliveries
require you to be present at the time of delivery.
|
| 4 |
May
I request a morning delivery? |
| |
Because
delivery times are scheduled at the discretion
of the carrier used for your order, we cannot
accept requests for specific delivery times.
|
| 5 |
When
will my order ship? |
| |
Delivery
will typically occur within 1-2 weeks of when
your order is placed.
|
| 6 |
Is
it possible to receive my product faster than
1-2 weeks? |
| |
2-3
day delivery is available in many areas. Please
call 1-800-686-5242to speak to one of our chair
specialists for pricing and availability. |
|
|
| TOP |
| 1 |
How
do I assemble my product? |
| |
Basic
tools are required to assemble most products.
Generally, you'll need a screw driver and possibly
a hammer.
|
| 2 |
Do
you have instructions for the item? |
| |
Instructions
will come with the item. If you have any questions
call our Customer Service at 1-800-686-5242for
assistance.
|
| 3 |
How
long will it take to assemble my chair? |
| |
Most
chairs take about 15 minutes to assemble.
|
| 4 |
Is
professional assembly available? |
| |
Yes,
we work with assembly firms throughout the United
States. Please call 1-800-686-5242 and an Inside
Sales representative will refer you.
|
| 5 |
How
can I adjust my chair? |
| |
If
it has a pneumatic lift - a simple touch of a
lever will raise or lower the seat. The back is
usually adjustable in and out and up and down.
Some chairs will swivel and tilt. Please call
1-800-686-5242 for help adjusting your specific
chair.
|
| 6 |
What
is your warranty/guarantee policy? |
| |
We
proudly offer a 10-year guarantee that all products
are accurately described and will give you the
service you expect. If there are any problems
with the quality of the materials or workmanship,
we will adjust, repair or replace to your satisfaction.
Normal wear or chairs used 24 hours per day are
excluded. Orders over $5,000 and products with
electronic components are subject to manufacturer's
warranty. The guarantee does not include color
matching. If there is a question, please request
free color samples prior to placing your order.
|
| 7 |
What
is the cancellation policy? |
| |
If
we are able to cancel your order before it is
produced and/or shipped, there is not a charge
for the cancellation. If the product has been
shipped, you will be responsible for all inbound
and outbound shipping charges. These charges will
be deducted from your refund. Cancellations or
returns must be authorized in advance. Please
call 1-800-686-5242and a Customer Service representative
will assess the situation and, if need be, issue
a return authorization.
|
| 8 |
What
is the return policy? |
| |
| SpiderOfficeChairs.com offers a no-hassle return policy. For any reason, if you are not satisfied with your purchase, return it and we will promptly refund your money to the original credit card. Simply follow the instructions: |
| 1. |
Returns cannot be accepted beyond 30 days from the original shipping date. |
| 2. |
Products must be new, unused, unaltered and uninstalled. The items must arrive with the original packaging and accessories. Products not in original condition
will be subject to 15% restocking fees. |
| 3. |
Indicate your Return Authorization Number (Use your Order #) on the packing slip, on the outside of the box and include your packing slip with your return. |
| 4. |
Returns must be shipped prepaid by the customer. For your convenience SpiderOfficeChairs can send FedEx pre-paid return shipping labels. We use our discounted shipping rates to bring the items back to our warehouse. Customer will pay flat return shipping fees. Please refer to following table for our hassle free flat rate return shipping labels fees. |
| |
| Item Price |
Flat rate return shipping label fees |
| $ 0.00 - $100.00 |
$10.00 |
| $ 100.01 - $ 200.00 |
$20.00 |
| $ 200.01 - $300.00 |
$25.00 |
| $ 300.01 - $400.00 |
$30.00 |
| $400.01 and above |
10% of the item price |
|
| 5. |
Return Address:
Spider Office Chairs.com,
2167 Longmont Drive, Lawrenceville,
GA - 30044 |
| 6. |
If you have any questions contact SpiderOfficeChairs.com (customersupport[@]spiderofficechairs.com or at 1-800-686-5242)
during Customer Support hours which are Monday to Friday 8:00 am to 5:00 pm EST. |
|
SpiderOfficeChairs.com does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box and that you are still within the 30 day return window. Please allow 3 - 4 days for your return to be processed.
|
|
| 9 |
What
if something is wrong with the chair (damaged/missing
part)? |
| |
We
strive to carry quality brands and deliver your
new furniture in perfect condition. If something
is wrong with your chair, we will do everything
we can to help you. Often the manufacturer wants
to be contacted directly. The manufacturer usually
handles part replacements. There will be a note
in the literature that comes with your chair that
will direct you on who to call in the event that
parts are needed. If this information is not available
or if you have any questions, please call us at
1-800-686-5242or email
us.
We proudly offer a 10-year guarantee that all
products are accurately described and will give
you the service you expect. If there are any problems
with the quality of the materials or workmanship,
we will adjust, repair or replace to your satisfaction.
Orders over $5,000 and products with electronic
components are subject to manufacturer's warranty.
The guarantee does not include color matching.
If there is a question, please request free color
samples prior to placing your order.
|
| 10 |
Who
do I contact about billing questions? |
| |
Please
call 1-800-686-5242or email
us and a Customer Service representative will
be able to assist you. |
|
|
| TOP |
|
